SSL Certificate FAQs

Why use SSL certificates?

SSL certificates secure sensitive data like financial or personal information on your website, ensuring customer trust. They’re essential for e-commerce and sites handling confidential data, boosting credibility and user confidence.

What is an SSL certificate?

SSL (Secure Sockets Layer) encrypts data between a website and its visitors. An SSL certificate enables this encryption, protecting sensitive information like credit card details or personal records.

How does an SSL certificate work?

An SSL certificate is installed on your web server and uses a public key to encrypt data and a private key to decrypt it. This creates a secure session between the server and a visitor’s browser, ensuring data privacy.

Why do I need an SSL certificate for my site?

Customers expect websites handling sensitive data to be secure. Without an SSL certificate, visitors may leave your site, reducing trust and conversions.

Can I secure a domain not registered with you?

Yes, you can purchase an SSL certificate for any domain, even if it’s not registered with us, as long as you control the domain.

Do you offer chained certificates?

Yes, all our SSL certificates are chained to a trusted Certificate Authority (CA).

What is a Certificate Authority (CA)?

A Certificate Authority (CA) is an organization that issues SSL certificates, verifying the identity of the certificate holder to ensure trust.

What are the types of SSL certificates?

Domain Validation (DV): Verifies domain ownership, offering quick and affordable security.

Organization Validation (OV): Includes verification of the business behind the domain for added trust.

Extended Validation (EV): Provides the highest level of verification, displaying a green address bar to signal a trusted business.

Why choose higher validation certificates?

Higher validation certificates (OV and EV) offer the same encryption as DV but add business verification, increasing visitor confidence by confirming your site’s legitimacy.

What is the green address bar?

The green address bar, exclusive to Extended Validation (EV) certificates, visually indicates a highly trusted website, reassuring visitors of your site’s authenticity.

Does the certificate brand matter?

While encryption is similar across brands, well-known Certificate Authorities can enhance customer trust, similar to a recognized brand in other industries.

How do visitors check my SSL certificate?

Visitors can click the lock icon in their browser’s address bar to view details about your SSL certificate, including its type and issuer.

Are SSL certificates compatible with all browsers?

Yes, our SSL certificates are compatible with 99.9% of browsers, including all major ones.

Can I reissue my certificate after changing servers?

Yes, generate a new CSR on your new server and submit it via the All SSL Services to reissue your certificate.

What is SGC?

Server Gated Cryptography (SGC) enables older browsers or systems with weak encryption (40 or 56-bit) to use stronger 128-bit encryption for secure connections.

Do I need technical skills to install an SSL certificate?

Installing an SSL certificate requires basic server knowledge. Instructions are provided in the Domain Dashboard, tailored to your server type.

What is a CSR?

A Certificate Signing Request (CSR) is a key generated by your web server, used to request an SSL certificate from a Certificate Authority.

How do I generate a CSR?

To generate a CSR, use your web server’s tools or an online generator. Follow your server’s instructions or visit CSRGenerator.com for a user-friendly tool. Once generated, submit the CSR in the Domain Dashboard to configure your SSL certificate.