ID Protect FAQs

What is ID Protect?

International rules require valid contact information (Whois) for every domain name. ID Protect hides your personal details by providing proxy contact information in the Whois database.

It also reduces spam by using a proxy email address that changes periodically. Emails sent to the proxy address are forwarded to you, but spam to old addresses bounces after the change.

Why is my personal information public when I purchase a domain name?

Global regulations mandate that valid contact information be provided and publicly accessible for all domain names. ID Protect uses proxy details to meet these requirements while keeping your personal information private.

What personal information is shown in domain name Whois, and how do people find it?

Whois displays your name, address, and email address. Anyone can access this data through search engines or Whois lookup websites.

With ID Protect, proxy information replaces your personal details. Contacts use the proxy details, and we forward communications to you.

How does ID Protect help reduce spam?

Whois is a common source for spammers to harvest email addresses. ID Protect changes the proxy email address periodically, cutting off spam sent to outdated addresses.

Can I add ID Protect to a domain name registered elsewhere?

No, ID Protect is only available for domains registered through our platform.

Which TLDs support ID Protect?

ID Protect is available for the following TLDs: .com, .net, .org, .biz, .info, .name, .tv, .cc, .me

Why can’t I use ID Protect with my .us domain?

The .us registry requires actual identity and contact information, prohibiting the use of proxy details like those provided by ID Protect.

What happens if someone sends mail to the ID Protect postal address?

Non-commercial mail may be forwarded to you or a page may be faxed. Junk mail or mail sent to the proxy address by third parties you provided it to will not be forwarded.

How do I prove ownership of a domain?

To prove ownership, disable ID Protect in Domain Management > Domain Portfolio >Disable Id Protect, then have the verifying party check the Whois database. Re-enable ID Protect after verification.

How do I disable ID Protect if my domain has expired?

Contact our support team through Support to disable ID Protect on an expired domain.

Does ID Protect stay with the domain if the domain is transferred?

Yes, ID Protect remains tied to the domain and transfers to the new account if the domain is moved within our platform.

Do I need to disable ID Protect for incoming domain transfers?

If the current registrar’s privacy service doesn’t forward emails, you must disable it to receive transfer confirmation emails.

Do I need to disable ID Protect for outgoing domain transfers?

No, our ID Protect service forwards transfer confirmation emails to your associated email address.